|
inCompass Wireless enables enterprises worldwide to scope, define, and implement mobile solutions that drive new revenue streams, improve customer loyalty, and reduce costs. With expertise in telecommunications, enterprise wireless and mobility, supply chain, and security, our consulting services offer an unmatched combination of vision, technology, and intelligence - combined with an unparalleled ability to execute.
Challenges
Enterprises and their employees are increasing reliant on mobile technology to perform their responsibilities. Virtual employees, field staff and corporate based workers all rely on mobile devices , applications and networks for instant access to critical information. Many business enterprises have not developed a comprehensive strategy for managing mobile devices, applications, wireless networks, mobile security and mobile policies across the company, much less planned for mobility 6, 12 or 24 months in advance. A deficient strategy places the enterprise at greater risk of security breaches and overlooks opportunities to:
- Control costs
- Eliminate inefficient paper-based processes
- Improve customer service via greater information to the field
- Make more efficient use of assets in the field and remote workers
- Generate more revenue via faster order processing in the field
The inCompass Solution
For more than 10 years, the inCompass Wireless Mobility strategists and engineers have worked with enterprises to:
- Understand their business processes
- Identify opportunities to employ mobility to improve their business
- Develop a strategic roadmap for implementing mobility policies, developing mobile applications, training workers and rolling out mobility initiatives
- Facilitate implementation of mobile policies and initiatives
InCompass has helped our customers to:
- Completely automate field inspections that were previously paper-based
- Enable detailed work process tracking in the field, delivery vehicle tracking, automated dispatching, telemetry, asset tracking and route optimization
- Gain remote entry and access to information including customer calls, inventory, customer account information, time entry, signature capture, payment and cross-selling opportunities
- Incorporate devices such as barcode scanners, printers, and RFID systems into mobile solutions
- Integrate mobile applications with ERP, CRM and GPS systems
- Implement mobile office and work-at-home programs
|
Key Activities
|
Deliverables
|
|
Mobility Strategy Overview
- Assemble key solution stakeholders and clarify expectations
- Uncover critical assumptions and issues
- Identify fundamental business needs
- Review legacy IT systems and determine the impact of potential solutions
- Evaluate solution options
|
Mobility Strategy Overview
- Technology update
- High-level competitive analysis
- Mobility gap analysis
- High-level process flow (by functional area)
|
|
Gap Analysis
- Assess current mobility technologies in the enterprise.
- Analyze new mobility technologies and industry trends
- Identify process that will benefit from mobility
- Explore new processes flows based on the benefits of mobile enablement
- Create critical success criteria, and align with the enterprises strategic vision
|
Gap Analysis
- Wireless solution option analysis
- Review of business processes
- High-level business case
- Wireless capability assessment
- Detailed stakeholder interview guide
- Mobility technology review
|
|
Mobility Vision and Roadmap
- Formulate strategic vision
- Identify business segments
- Conduct stakeholder interviews, and define overall business requirements.
- Define the scope for mobility
- Develop a value proposition for recommended technologies
- Develop a mobile technology adoption roadmap based on the requirements and business case.
- Create high-level project plan.
|
Mobility Vision and Roadmap
- Mobility strategy and roadmap
- Refined vision document
- Detailed business case and ROI analysis by business area
- Prioritized business requirements
- Value proposition for each solution or technology, including high-level ROI
- High-level project plan
|
Benefits
- Obtain an enterprise-wide view and control of mobility initiatives
- Take a proactive approach to mobility rather than simply reacting to the latest technology
- Leverage the gains from individual business units across the whole enterprise
- Gain economies of scale in purchasing, training and support of mobility
- Make more effective use of resources - people and infrastructure
Successful deployment of enterprise mobility solutions requires careful planning and execution of each phase with focused support on initial vision and plan definition prior to detailed Implementation phase work. InCompass ensures that our clients succeed in implementing the mobility programs and get the fastest possible return on investment (ROI) for their effort.
|
